Troubleshooting Portal Issues
Text is Not Showing in a Sent Form PDF
If you have text missing from Regions in the PDF version of a Sent Form, it is likely due to the slight font differences between the digital Form (in the Mobile Forms app) and the PDF version that is rendered. It is possible that the text is slight ...
Portal Display Issues
If the Field2Base Portal is not displaying correctly, there are a few possible solutions. The Field2Base Compatibility and Supported Platforms/Browsers article provides the current compatibility details for our all products including the Portal. ...
Cannot Find a Form in the Portal
If you cannot access a Form that you expect to see in either the Sent Forms or Form Templates section of the Portal, it is likely that you do not have access to the Folder that the Form is in. You will need to reach out to your company's Mobile Forms ...
Cannot See a Section in the Portal
If you do not see a section of the Portal that you expect to have access to, it is most likely a permissions issue based on the Role(s) you have been assigned by your company's Mobile Forms Administrator. For example, if your User account has Form ...
Incorrect Login Error
There are several common reasons for an Incorrect Login error when trying to log in to the Field2Base Portal: 1. The User has copy/pasted the username and/or password into the login page. Solution: Manually type in the username and password. 2. The ...
Server Error in '/DocumentManagement' When Trying to View or Download a Sent Form
If you encounter the error message below in the Sent Forms section of the Portal, it means that the Sent Form(s) you are trying to view or download from the Portal are no longer available because they are past your Company's retention period. ...
How to Whitelist the Field2Base Cloud Mail Server to Resolve Blocked E-Mails
Customers that use spoofing can whitelist Field2Base as an approved sender of the e-mail. White List Settings (Azure Cloud) E-mail Address: noreply@field2base.com Domain: mailrelay.prod.field2base.com SPF Record: spf.fieldconnect.field2base.com Using ...