Incorrect Login Error

Incorrect Login Error

There are several common reasons for an Incorrect Login error when trying to log in to the Field2Base Portal:

1. The User has copy/pasted the username and/or password into the login page.
Solution: Manually type in the username and password.

2. The Password entered is incorrect.
Solution: Reset your password by following the steps in the User Guide for Resetting Your Password article or contact your company's Mobile Forms Administrator to reset your password for you. Mobile Forms Administrators can refer to the Admin Guide to Resetting User Passwords article if needed.

3. User has not been set up in the Field2Base Portal.
Solution: Contact your company's Mobile Forms Administrator and ask them to verify that you are a User in your company's account. Mobile Forms Administrators can refer to the Managing Users and Recipients article for steps on how to create a new User.


    • Popular Articles

    • Forms Designer Quick Start Guide

      Overview Field2Base Forms Designer is the proprietary software application that allows your existing paper forms to be quickly converted to a smart E-form available to your end users via our mobile and web-based Mobile Forms applications. This ...

    • Portal 11.28.2023 Release Notes

      Overview Our release notes offer brief descriptions of product enhancements and bug fixes. We include links to the current articles for any affected features. Those articles will be updated shortly after the Portal release to include new ...

    • Integration Service Configuration Guide

      How To Configure Integration Services To Allow Read/Write Access on a Network Path All of our Integration Products, including the DIM, DUU, and EDM have respective Windows Services responsible for communicating with our server. Occassionally, ...

    • Data Integration Module (DIM) Migration Guide

      Overview This article provides the information necessary to migrate the Field2Base Data Integration Module (DIM) over from one server to another. Please refer to the DIM Install Guide for the initial installation of the Field2Base DIM. Once that's ...

    • How to Check the Version of Integration Products Running on a Windows 10 Machine

      Right-click on the Start menu button. Click on Apps & Features. In the Apps & Features search bar type in the Integration Product you are looking for, eg. F2B Data Integration Module, F2B Data Upload, or F2B Enterprise Dispatch Module. Click to ...