User Guide for Resetting Your Password

User Guide for Resetting Your Password

Overview

If you have forgotten the password for your Field2Base account, you can easily reset it using the Forgot Your Password tool. 
Note: The Forgot Password link will not work if the Mobile Forms Administrator for your company has disabled the “Allow use of Forgot Tool for Password Resets” in your User Profile. Please contact your Mobile Forms Administrator if the Forgot Password is not working for you. Mobile Forms Administrators can refer to the Managing Users and Recipients article for details on the password options in User Profiles.

Prerequisites

In order to begin the process you will need to have the following:  
  1. Company ID
  2. E-mail address associated with your Field2Base User Account.

Resetting Your Password


2. Click ForgotPassword?.


2. Enter your Company ID and the e-mail associated with your Field2Base account.

3. Check the Captcha box.


4. Click on the Submit Query button. After submitting a password reset request you will be taken back to the login screen.

5. You should receive an e-mail from noreply@field2base.com with the subject line: "Mobile Forms Reset Password Request".

6. Enter the Company ID, Username and the reset password from that e-mail into the login page.

7. Click the Login button.

8. Enter the reset password again (from the same e-mail) on the Change Password page.

9. Type in a new password and confirm new password.

10. Click on the Change password button.

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