Troubleshooting Mobile Forms
Quick Copy is not Working
If some Regions on a Form do not copy over into the new Form when using Quick Copy, it is typically part of the Form design. If you want additional regions enabled for Quick Copy, you should contact the Mobile Forms Administrator or the person(s) who ...
Common Issues with Opening Mobile Forms
1. Device is out of system memory. Solution: Close the Mobile Forms application, close out all other open applications then restart Mobile Forms. 2. App Database is corrupted. Solution: Restart the Mobile Forms application.
Common Installation Issues
1. User cannot download the Mobile Forms App from the App Store. Solution: It is possible that your company does not allow access to the App Store. Contact your company's Mobile Forms Administrator and ask them to give you access. Mobile Forms ...
Form has Reached the Maximum Allowed Size and Cannot be Sent
If you encounter the following data limit reached message, it means that your Form is too large to send. The most common reason is that there are too many photos or the photo sizes are too large. If you have encountered this error and do not believe ...
Verifying Sent Form Status
Overview This article describes the process for Users to check if their completed forms were successfully delivered from their Device to the Field2Base system. The Mobile Forms™ app has the ability to work disconnected so a Form may not be submitted ...
How to Send Mobile Forms Diagnostics
Overview A Diagnostic is a package of logs and local data from the Mobile Forms app installed on a Device. It is encrypted and packaged just like any other Sent Form. Once the Diagnostic has been created, it is automatically uploaded and routed to ...
Xml.PullParserException Error when Opening a Blank Form
This message generally means the version of the Form Template is higher than the version of the Mobile Forms app installed on the device. We recommend upgrading the Device(s) to use the latest version of the Mobile Forms app. Note: The upgrade ...