Mobile Forms Upgrade Guide for Android

Mobile Forms Upgrade Guide for Android

Overview

This document is meant to guide users on how to properly upgrade the Mobile Forms app on their Android Devices. An upgrade installs a new version of the app directly over an older one, without the need to re-install. Alternatively, you can also use our Upgrade Configuration to automatically push the newest version to some or all of the Android Devices activated under your company. If you are interested in the automated config, please open a ticket with our Support Team by emailing f2bsupport@field2base.com.

Note: To successfully perform an upgrade, do NOT uninstall Mobile Forms from your Android Device. Simply follow the instructions below to install the new version over top of the old one.


Downloading and Installing the Mobile Forms App 

You should have received an email with a download link to the new version of the app.
  1. Tap on the download link provided in your email.
  2. In the browser window that opens, tap the link.
  3. Tap the Install option.
  4. Wait for the application file (.apk) to download. This process could take a few minutes and may not give any visual feedback so it’s recommend that you minimize the browser window and find the file in your recent downloads.
  5. When the app has completed the upgrade process, you should be able to see the application icon either right where you left it, or in the application manager on your Device.

First Sync After Upgrade

After the upgrade is complete, the Mobiles Forms app will perform its first sync, which is what we call a Base Update, to refresh all of your Company’s data under the hood. This is the same type of update that occurs when you first activate the app so it may result in the UI not responding as it normally would. For that reason, during the time the Base Update is being applied after the upgrade it is recommended that you leave Mobile Forms open on the Device and wait a few minutes, allowing all of the necessary changes to be made, before interacting with the app again.

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