Mobile Forms Re-Install Guide for iOS

Mobile Forms Re-Install Guide for iOS

Overview

This guide is designed to help you properly re-install the Field2Base Mobile Forms app on iOS Devices.
Re-installing can be useful if you are experiencing problems connecting, sending/receiving data, or viewing/submitting Forms on your Mobile Device.  If your Device is out of sync with the server, a re-install may be required.
 

Uninstalling Mobile Forms

Warning: Uninstalling Mobile Forms will wipe all of your saved Drafts from the Device. Please make sure to send all Drafts before uninstalling Mobile Forms as they will not be accessible after you uninstall/reinstall.
  1. Long press (hold down) on the Mobile Forms Application Icon.
  2. When the icons on the home screen begin to wiggle, press the ‘x’ above the Mobile Forms Application Icon.  This will remove the Mobile Forms application from your device.
 

Resetting your Device

To get your Device ready for a re-install, you must first reset it on the Admin Portal.
Note: You must have Mobile Forms Administrator access in Admin Portal to access the Licenses and Devices page. 
  1. Log in to Admin Portal.
  2. Go to Admin -> Licenses and Devices.
  3. Check the box next to the Device and click the Reset Devices button.
  4. A confirmation email with the download link and your Activation ID will automatically be sent to you.
 

Downloading and Installing Mobile Forms

Follow the steps to download and install the Mobile Forms App from Mobile Forms for iOS Install Guide.

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