Mobile Forms Re-Install Guide for Android Devices

Mobile Forms Re-Install Guide for Android Devices

Overview

This guide is designed to help you properly re-install the Field2Base Mobile Forms app on Android Devices. Re-installing can be useful if you are experiencing problems connecting, sending/receiving data, or viewing/submitting Forms on your Mobile Device.  If your Device is out of sync with the server, a re-install may be required.

Uninstalling Mobile Forms

Warning: Uninstalling Mobile Forms will wipe all of your saved Drafts from the Device. Please make sure to send all Drafts before uninstalling Mobile Forms as they will not be accessible after you uninstall/reinstall.
  1. Find the pre-existing Mobile Forms icon. 
  2. Tap and hold on the  Mobile Forms icon to open the interaction menu.
  3. Tap "Uninstall" to uninstall the app from your Device.
 

Resetting your Device

Note: You must have Mobile Forms Administrator access in Admin Portal to access the Licenses and Devices page. If you are not an Admin, please speak to whoever manages Field2Base products for your company. 

To get your Device ready for a re-install, you must first reset it on the Admin Portal.
  1. Log in to Admin Portal.
  2. Go to Admin -> Licenses and Devices.
  3. Check the box next to the Device and click the Reset Devices button.
  4. A confirmation email with the download link and your Activation ID will automatically be sent to you.
 

Downloading and Installing Mobile Forms

Follow the instructions in the Mobile Forms Install Guide for Android to install and activate Mobile Forms.

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