How To Gather Logs For The Enterprise Dispatch Module (EDM)

The Field2Base Support Team may ask you to provide the log files for the Enterprise Dispatch Module (EDM) in order to troubleshoot issues.

1. Find the install path for your EDM. The default install paths are:

1. C:\Program Files (x86)\F2B Enterprise Dispatch Module OR
   
2. C:\Program Files\F2B Enterprise Dispatch Module 

2. Open the Logs folder.

3. Copy the relevant log files (based on Date Modified).

Note: The relevant logs will vary per case. Usually, the latest few log files captured by the EDM are needed. However, if the problem happened during a specific window of time, you’ll want copy the logs closest to the date/time of the issue occurring. If there are any errors visible in the logs that coincide with when the problem happened, those are the logs the Support Team will want to review.

4. Email the log files to f2bupport@field2base.com.

Note: In order to troubleshoot your issue as quickly as possible, please notify the Support Team that the email contains the EDM Log files in the email subject (for example, "EDM Logs 2.10.24").

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